Customer Care - Crane: Design for Better Living

Customer care: 1-888-599-0992

We’re full of quick tips to get things started and keep things working. To start things off: our products may be sleek (and sometimes just plain cute), but use common sense when using them. If you don’t find the answer you’re looking for, send us a question here and now for a quick response from a Customer Care specialist.

Adorable Humidifiers

Tips

Clean and cool: the only kind of water you’ll need
Place on a waterproof surface about 3 feet off the ground
Keep humidifiers out of the corner and away from the walls
Let the mist work its magic without adding hot water, medication, salt, or oils
The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
Up, up, and away! Adjust mist so it spouts up in the air, not down to the ground
Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
Forget filters forever, but if you see white dust, try distilled water, filtered water, or a Crane Demineralization Filter
Use a little TLC and carry the water tank with two hands, not by the handle
Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
Clean your water basin with the same solution each week, too
Run your humidifier all the time for year-round benefits

Adorable Air Purifiers

Tips

Place on a level surface
Settings are a matter of pure preference
Low: recommended for quieter operation or bedrooms
Medium: best for continuous use
High: a boost for quick circulation and filtering
When changing the UV light, wear gloves or carefully hold the metal area to preserve its germ-fighting power
Change the HEPA filter every 3-6 months depending on usage
Run your air purifier all the time for year-round benefits

Germ Defense Humidifiers

Tips

When it comes to warm versus cool mist, it’s a matter of pure (equally effective) preference
Take fresh to a new level with the Ionizer available on select humidifiers
Clean and cool: the only kind of water you’ll need (even for warm mist)
Place on a waterproof surface about 3 feet off the ground
Keep humidifiers out of the corner and away from the walls
The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
Forget filters forever, but if you see white dust, try distilled water, filtered water, or a Crane Demineralization Filter
Use a little TLC and carry the water tank with two hands, not by the handle
Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
Clean your water basin with the same solution each week, too
Run your humidifier all the time for year-round benefits

Germ Defense Air Purifiers

Tips

Manual
FAQs

Place on a level surface
To keep things running (and filtering) smoothly, make sure all vents and grills are free from obstruction
Settings are a matter of pure preference
Low: recommended for small spaces
High: best for larger rooms that need great circulation
Turbo: a twenty minute boost for high power cleaning
Silent: fans off, filtration still on
The purifier is whisper quiet, but crackling sounds at power-up are normal
Use a little TLC and carry with two hands, not by the handle
To clean, rinse the cell under tap water, shake it off, and place it back into the purifier
The purifier will start after a slight blower makes sure the cell is completely dry
If the indicator light is blinking, check and clean the collection tray

Drop Humidifiers

Tips

Clean and cool: the only kind of water you’ll need
Place on a waterproof surface about 3 feet off the ground
Keep humidifiers out of the corner and away from the walls
Let the mist work its magic without adding hot water, medication, salt, or oils
The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
Up, up, and away! Adjust mist so it spouts up in the air, not down to the ground
Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
Forget filters forever, but if you see white dust, try distilled water, filtered water, or a Crane Demineralization Filter
Use a little TLC and carry the water tank with two hands, not by the handle
Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
Clean your water basin with the same solution each week, too
Run your humidifier all the time for year-round benefits

Classic Humidifiers

Tips

Clean and cool: the only kind of water you’ll need
Place on a waterproof surface about 3 feet off the ground
Keep humidifiers out of the corner and away from the walls
Let the mist work it’s magic without adding hot water, medication, salt, or oils
If you’re using a Warm Mist Humidifier use the medicine cup to beat the bug
The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
Up, up, and away! Adjust mist so it spouts up in the air, not down to the ground
Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
Forget filters forever, but if you see white dust, try distilled water, filtered water or a Crane Demineralization Filter
Use a little TLC and carry the water tank with two hands, not by the handle
Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
Clean your water basin with the same solution each week, too
Run your humidifier all the time for year-round benefits

Heaters

Tips

Place on a flat, heat-resistant surface away from flammables and combustibles
Safety first—the heater will turn off automatically if it becomes overheated
Use a little TLC and move your heater carefully by the handle only after it has cooled
Your heater will turn on and off automatically to maintain your desired temperature
Keep in mind, there may be a slight odor while your heater is warming up
Your heater is so whisper quiet, you might forget it’s what’s keeping you warm—but don’t forget to turn it off before you leave home
Save the box for off-season storage

Fans

Tips

Place on a flat, level surface
We’re your biggest (and sleekest) fans, so avoid inserting objects into any opening or through wire guards
To clean, wipe off excess dust with a cloth and remove soil with a mild detergent solution
The clock requires two AA batteries, not included
Run your fan all the time for year-round benefits

Warm Steam Vaporizers

Tips

Manual
FAQs

Steam is hot! Don’t touch it
The pure steam vapor comes out hot, but only add clean, COOL water to refill the tank
Place on a level, waterproof surface about 3 feet off the ground
Keep vaporizers out of the corner and away from walls
Before turning on your vaporizer, make sure the steam will aim away from children, walls, furniture or electrical appliances
Crane Vaporizer Steam Liquid goes right in the tank—just add it to the clean, cool water. Find Vaporizer Liquids right here
If there’s no steam, get salty! If steam doesn’t start within 10 minutes, mix and dissolve a few pinches (1/8 of a teaspoon) of salt into the water tank. If there’s still not enough steam, add another pinch or two of salt to get things steamy
Watch the cord! Plug in the unit with the cord out of the way of foot traffic, so no one trips
Keep it clean! The wide-mouth tank on your vaporizer is dishwasher safe for easy cleaning every time—yay! Plus, you can add a vinegar treatment once a week to keep things extra sparkly. Just remove the tank, fill it with water and add 2 capfuls of white vinegar. Let it soak for half an hour, then rinse until the vinegar smell is gone
Say AAAAAH. Turn down your lights and crank up the vapor for a soothing spa experience anytime

Belly Glo Nightlights

Tips

Keep in mind, your night light only goes on if it’s dark!
Your child can carry the Belly Glo pal along to light the way for nighttime trips to the bathroom
Plug the bulb into the wall during the day, so it’s charged and ready to go by nightfall
Your night light is awesome, but it’s not waterproof. Don’t use it near the tub or pool or sink or other watery place