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We’re full of quick tips to get things started and keep things working. To start things off: our products may be sleek (and sometimes just plain cute), but use common sense when using them. If you don’t find the answer you’re looking for, send us a question here and now for a quick response from a Customer Care specialist.

If you’re looking for help with one of our Wi-Fi connected smartDevices, our FAQ section can be found here. This is new technology at Crane and we’ll be adding to this section as we go, but we need your help! Please call, email, live chat, or submit your question to us with as much information as you can provide. We want to help as best we can, and we’ll be sure to add to this FAQ or inform our developers of technical bugs so we can continue improving our smartDevices.

Adorable Humidifiers

Tips
  • Up, up, and away! Adjust mist from high to low so it spouts up in the air, not down to the ground
  • Clean and cool: the only kind of water you’ll need
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • Let the mist work its magic without adding hot water, medication, salt, or oils
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Run your humidifier all the time for year-round benefits

Adorable Air Purifiers

Tips
  • Place on a level surface
  • Settings are a matter of pure preference
  • Low: recommended for quieter operation or bedrooms
  • Medium: best for continuous use
  • High: a boost for quick circulation and filtering
  • When changing the UV light, wear gloves or carefully hold the metal area to preserve its germ-fighting power
  • Change the HEPA filter every 3-6 months depending on usage
  • Run your air purifier all the time for year-round benefits

Germ Defense Humidifiers

Tips
  • Up, up, and away! Adjust mist from high to low so it spouts up in the air, not down to the ground
  • When it comes to warm versus cool mist, it’s a matter of pure (equally effective) preference
  • Clean and cool: the only kind of water you’ll need (even for warm mist)
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Run your humidifier all the time for year-round benefits

Germ Defense Air Purifiers

Tips
  • Place on a level surface
  • To keep things running (and filtering) smoothly, make sure all vents and grills are free from obstruction
  • Settings are a matter of pure preference
  • Low: recommended for small spaces
  • High: best for larger rooms that need great circulation
  • Turbo: a twenty minute boost for high power cleaning
  • Silent: fans off, filtration still on
  • The purifier is whisper quiet, but crackling sounds at power-up are normal
  • Use a little TLC and carry with two hands, not by the handle
  • To clean, rinse the cell under tap water, shake it off, and place it back into the purifier
  • The purifier will start after a slight blower makes sure the cell is completely dry
  • If the indicator light is blinking, check and clean the collection tray

Drop Humidifiers

Tips
  • Up, up, and away! Adjust mist from high to low so it spouts up in the air, not down to the ground
  • Clean and cool: the only kind of water you’ll need
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • Let the mist work its magic without adding hot water, medication, salt, or oils
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Run your humidifier all the time for year-round benefits

Classic Humidifiers

Tips
  • Up, up, and away! Adjust mist from high to low so it spouts up in the air, not down to the ground
  • Clean and cool: the only kind of water you’ll need
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • Let the mist work it’s magic without adding hot water, medication, salt, or oils
  • If you’re using a Warm Mist Humidifier use the medicine cup to beat the bug
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Run your humidifier all the time for year-round benefits

Heaters

Tips
  • Place on a flat, heat-resistant surface away from flammables and combustibles
  • Safety first—the heater will turn off automatically if it becomes overheated
  • Use a little TLC and move your heater carefully by the handle only after it has cooled
  • Your heater will turn on and off automatically to maintain your desired temperature
  • Keep in mind, there may be a slight odor while your heater is warming up
  • Your heater is so whisper quiet, you might forget it’s what’s keeping you warm—but don’t forget to turn it off before you leave home
  • Save the box for off-season storage

Fans

Tips
  • Place on a flat, level surface
  • We’re your biggest (and sleekest) fans, so avoid inserting objects into any opening or through wire guards
  • To clean, wipe off excess dust with a cloth and remove soil with a mild detergent solution
  • The clock requires two AA batteries, not included
  • Run your fan all the time for year-round benefits

Warm Steam Vaporizers

Tips
  • Steam is hot! Don’t touch it
  • The pure steam vapor comes out hot, but only add clean, COOL water to refill the tank
  • Place on a level, waterproof surface about 3 feet off the ground
  • Keep vaporizers out of the corner and away from walls
  • Before turning on your vaporizer, make sure the steam will aim away from children, walls, furniture or electrical appliances
  • Crane Vaporizer Steam Liquid goes right in the tank—just add it to the clean, cool water. Find Vaporizer Liquids right here
  • If there’s no steam, get salty! If steam doesn’t start within 10 minutes, mix and dissolve a few pinches (1/8 of a teaspoon) of salt into the water tank. If there’s still not enough steam, add another pinch or two of salt to get things steamy
  • Watch the cord! Plug in the unit with the cord out of the way of foot traffic, so no one trips
  • Keep it clean! The wide-mouth tank on your vaporizer is dishwasher safe for easy cleaning every time—yay! Plus, you can add a vinegar treatment once a week to keep things extra sparkly. Just remove the tank, fill it with water and add 2 capfuls of white vinegar. Let it soak for half an hour, then rinse until the vinegar smell is gone
  • Say AAAAAH. Turn down your lights and crank up the vapor for a soothing spa experience anytime

Belly Glo Nightlights

Tips
  • Keep in mind, your night light only goes on if it’s dark!
  • Your child can carry the Belly Glo pal along to light the way for nighttime trips to the bathroom
  • Plug the bulb into the wall during the day, so it’s charged and ready to go by nightfall
  • Your night light is awesome, but it’s not waterproof. Don’t use it near the tub or pool or sink or other watery place