Customer care

We’re full of quick tips to get things started and keep things working. To start things off: our products may be sleek (and sometimes just plain cute), but use common sense when using them. If you don’t find the answer you’re looking for, send us a question here and now for a quick response from a Customer Care specialist.

Adorable Humidifiers

Tips
  • Clean and cool: the only kind of water you’ll need
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • Let the mist work its magic without adding hot water, medication, salt, or oils
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Up, up, and away! Adjust mist so it spouts up in the air, not down to the ground
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water, filtered water, or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Want a tip? Run your humidifier all the time for year-round benefits

Adorable Air Purifiers

Tips
  • Place on a level surface
  • Settings are a matter of pure preference
  • Low: recommended for quieter operation or bedrooms
  • Medium: best for continuous use
  • High: a boost for quick circulation and filtering
  • When changing the UV light, wear gloves or carefully hold the metal area to preserve its germ-fighting power
  • Change the HEPA filter every 3-6 months depending on usage
  • Want a tip? Run your air purifier all the time for year-round benefits

Germ Defense Humidifiers

Tips
  • When it comes to warm versus cool mist, it’s a matter of pure (equally effective) preference
  • Take fresh to a new level with the Ionizer available on select humidifiers
  • Clean and cool: the only kind of water you’ll need (even for warm mist)
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water, filtered water, or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Want a tip? Run your humidifier all the time for year-round benefits

Germ Defense Air Purifiers

Tips
  • Place on a level surface
  • To keep things running (and filtering) smoothly, make sure all vents and grills are free from obstruction
  • Settings are a matter of pure preference
  • Low: recommended for small spaces
  • High: best for larger rooms that need great circulation
  • Turbo: a twenty minute boost for high power cleaning
  • Silent: fans off, filtration still on
  • The purifier is whisper quiet, but crackling sounds at power-up are normal
  • Use a little TLC and carry with two hands, not by the handle
  • To clean, rinse the cell under tap water, shake it off, and place it back into the purifier
  • The purifier will start after a slight blower makes sure the cell is completely dry
  • Want a tip? If the indicator light is blinking, check and clean the collection tray

Drop Humidifiers

Tips
  • Clean and cool: the only kind of water you’ll need
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • Let the mist work its magic without adding hot water, medication, salt, or oils
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Up, up, and away! Adjust mist so it spouts up in the air, not down to the ground
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water, filtered water, or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Want a tip? Run your humidifier all the time for year-round benefits

Classic Humidifiers

Tips
  • Clean and cool: the only kind of water you’ll need
  • Place on a waterproof surface about 3 feet off the ground
  • Keep humidifiers out of the corner and away from the walls
  • Let the mist work it’s magic without adding hot water, medication, salt, or oils
  • If you’re using a Warm Mist Humidifier use the medicine cup to beat the bug
  • The optimal humidity level is 40-50%, keeping you comfortable 100% of the time
  • Up, up, and away! Adjust mist so it spouts up in the air, not down to the ground
  • Share the love (and stave off condensation, frost, and fog) by leaving the door partly open
  • Forget filters forever, but if you see white dust, try distilled water, filtered water or a Crane Demineralization Filter
  • Use a little TLC and carry the water tank with two hands, not by the handle
  • Getting squeaky clean is easy with a few capfuls of white vinegar and a half tank of warm water
  • Clean your water basin with the same solution each week, too
  • Want a tip? Run your humidifier all the time for year-round benefits

Heaters

Tips
  • Place on a flat, heat-resistant surface away from flammables and combustibles
  • Safety first—the heater will turn off automatically if it becomes overheated
  • Use a little TLC and move your heater carefully by the handle only when it has cooled
  • The heater will cycle on and off to maintain your desired temperature
  • Keep in mind as the heater is warming up a slight odor may be detected
  • Control your comfort with the click of a remote (and two AAA batteries)
  • Want a tip? Save the box for off-season storage

Fans

Tips
  • Place on a flat, level surface
  • We’re your biggest (and sleekest) fans, so avoid inserting objects into any opening or through wire guards
  • To clean, wipe off excess dust with a cloth and remove soil with a mild detergent solution
  • The clock requires two AA batteries, not included
  • Want a tip? Run your fan all the time for year-round benefits

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