Blue & White Droplet

NO. Your humidifier is meant for water and water only. Adding any essential oils or medication may actually cause damage or cracking of your tank – and no one wants that!

But there is good news!  Try Crane’s NEW Humidifier Liquids which add the benefit of aromatherapy without the threat of damage to your humidifier!

First make sure the tank is filled with water & is properly plugged in.  Then, adjust the mist output so you see mist rise up, but not fall down.

Despite some of our loud, colorful designs – we pride ourselves on having whisper quiet humidifiers.  The fan in the humidifier whirs quietly as it disperses a soothing mist.

Finally, a humidifier you don’t want to hide!  Display it proudly, but make sure it is placed on a flat, water-safe surface at least 3 feet off the ground.  If you have wood or water-sensitive surfaces, use a placemat under the humidifier to protect from condensation.  Never use a towel or place the humidifier on carpet as this will block the fan vent & may cause damage to your humidifier.

Your humidifier is working a little too hard.  Adjust the mist output to a lower setting to reduce the humidity of the room, and always keep the door cracked to allow for better air flow.  Get the benefits of the humidifier with crystal clear windows!

Chances are the tap water you are using has too many minerals.  When the humidifier gets to work, the ultrasonic process breaks up the minerals creating a (harmless) fine, white dust.  To avoid this, we recommend using distilled water, filtered water or using a Crane Demineralization Filter.

An ultrasonic humidifier works similar to a stereo speaker, except it stays whisper quiet when powered on!  The nebulizer vibrates at an ultrasonic frequency to create mist that easily dissipates into the air, rather than droplets that fall to the ground.  Ultrasonic humidifiers are highly effective, but due to the vibrations you may notice fine white dust collecting from high-mineral water.  If so, try filtered water or a Crane Demineralization Filter.

Nope!  We are all about simple, clean designs – so our humidifiers work perfectly without the need for a filter.  Only if you have water with a lot of minerals & notice fine dust collecting near your humidifier would we suggest using our Demineralization Filter, but you may also switch to distilled or filter water to solve this problem as well.

Cleaning is simple, but very important to keep your humidifier running smoother, longer!  We recommend emptying the water tank & basin daily and disinfecting once a week.  Use 1-2 tablespoons of white vinegar and half a tank of water to disinfect.

Because our humidifiers are built for all different environments, it is possible the mist output setting is simply too high for your space.  Try to adjust the mist so you see it rise, but not fall onto the surface.  If this doesn’t solve the problem, check to make sure the rubber ring inside the water tank cap is secure.  If you move your humidifier often, always move the tank & basin separately to reduce leaking.

Still having a problem?  Please reach out to our Customer Care representatives to help resolve this.

Sometimes during shipping the water level sensor float & cap may detach from the base.  A quick fix!  Place the water level sensor float (the white washer) onto the tall thin peg on the base.  Then place the water level sensor cap (plastic lid with paperclip) on the peg and press until it snaps into place.

Try emptying some of the water from the base.  Too much water can prevent the humidifier from misting properly.  Also check to make sure no foreign objects have made their way into the base.  Finally, make sure it is not placed on carpeting or a towel as fibers can block the fan vent.  If you are still having trouble, reach out to our Customer Care representatives.

Right here!  Choose “RELATED ITEMS” on this product page to see the parts available for your humidifier, or visit our parts page and select the part you’re looking for!

Nope nope nope!  All of our humidifiers are made with the following materials:  ABS, SAN and PP.  The chemicals Bisphenol A and Phthalate are not used in the manufacturing process.

Clean and dry the humidifier completely, then remove the water tank cap (& your demineralization filter if you have one).  Do not store under heavy objects as this may cause damage.

The tank and mist lid are 100% plastic and can be recycled in a regular plastic recycling stream.  The humidifier base has electrical components and should be dropped off at an E-Waste recycling center.  Find an E-Waste site near you.