Terms & Conditions - Crane: Design for Better Living

Terms & Conditions


Shipping Destination

We only ship orders to the 48 continguous states plus the District of Columbia and excluding Puerto Rico and the Virgin Islands.

Shipping Preference

We offer the following shipping methods for your convenience:
United States Postal Service (for selected items)
FedEx Ground

Shipping Cost

We use the official FedEx shipping rates for parts and product shipments.


Your credit card will be debited by the time of placing the order and an order confirmation will be emailed to you immediately.

Delivery Time

Your order will be processed within 2-3 business days. After you have placed your order, you will be able to monitor the order status in your account under “My Orders”. The delivery time depends on the shipping location and the selected mode of transportation. The usual delivery time via FedEx Ground is 3-5 business days.


We are required by law to charge sales tax for all orders shipped in Illinois.


If you wish to cancel your order, please contact Customer Care IMMEDIATELY by calling 1-888-599-0992, contacting us via Live Chat or emailing customer-service@crane-usa.com


If you aren’t happy with your purchase, you can return a new and un-used product within 30 days of the original purchase date and we will refund the purchase price.

  • Contact Customer Care to request Return Authorization & Instructions:
    Email : customer-service@crane-usa.com
    Toll Free : 888-599-0992
  • Ship your unused product, in its original packaging, to the address provided.
  • Once your return has been received, allow 7-10 business days for the credit
    to appear in your account.

Please Note:
· Original shipping and handling fees are refunded only if returns are for damaged or defect products. See Warranty
· You are responsible for shipping the products back to us. We recommend using a trackable shipping method.


All Crane products carry a one year manufacturer’s warranty and require a dated proof of purchase.

This warranty is void if the defect is due to accidental damage, misuse, abuse, neglect, improper repair or alteration by unauthorized persons, or a failure to follow operating instructions provided with the product. This warranty does not apply to normal wear and tear or commercial use.

The warranty is non-transferable and applies only to the original purchaser and does not extend to subsequent owners of the product. Liability under this warranty is limited to repair or replacement. In no event shall liability exceed the purchase price paid by the purchaser of the product. Under no circumstances shall there be liability for any loss – direct, indirect or incidental – or consequential damage arising out of, or in connection with the use of this product.

If an item under the 1 year warranty is unavailable for replacement, a credit for the product purchase price will be issued for use on the Crane-USA.com website.

This warranty is valid only in the 48 contiguous states plus the District of Columbia and excludes Puerto Rico and the Virgin Islands. This warranty is effective only if the product is purchased and operated in the United States of America.

This warranty gives you specific legal rights; however you may have other rights that vary from state to state. Some states do not allow limitation on implied warranties or exclusion of consequential damages; therefore these restrictions may not apply to you.

Any instructions or warranty included in this manual may be subject to change without notice.  To receive warranty instructions and return authorization, please call or email Crane Customer Care.

Email : customer-service@crane-usa.com
Toll Free : 888-599-0992